Frequently asked questions

DealGearHub

1. How can I place an order?

You can place an order by browsing products, adding them to your cart, and completing checkout through our secure payment system.

2. What payment methods do you accept?

We accept Credit/Debit Cards, Net Banking, UPI, Wallets, Cash on Delivery (COD), and Buy Now Pay Later options (where applicable).

3. How do I track my order?

You can track your order status by logging into your DealGearHub account and visiting the “My Orders” section.

4. How long does delivery take?

Standard delivery usually takes 5–7 business days, depending on your location and product availability.

5. What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Some items (like personal care products, perishables, or customized items) are non-returnable.

6. How will I get my refund?

Refunds are processed back to your original payment method within 5–7 business days after we receive and inspect the returned item.

7. Do you offer exchanges?

Yes, exchanges are available for damaged, defective, or incorrect items, reported within 48 hours of delivery.

8. Is Cash on Delivery (COD) available?

Yes, COD is available on select products and locations.

9. Can I cancel my order?

Yes, orders can be canceled before they are shipped. Once shipped, cancellations are not possible, but you may request a return after delivery (if eligible).

10. How do I contact customer support?

You can reach us through the Help & Support section on your DealGearHub account.